Privacy Policy

At Sahari Al Shamal National Trading, your privacy is our priority. This Privacy Policy outlines how we collect, use, share, and protect your personal and non-personal data when you access our website and services. By using our platform, you agree to the terms described below.

1. Information We Collect

We collect different types of information to provide and improve our services:

a) Personal Information

When you interact with our platform, we may collect:

  • Identity Information: Name, company name, designation.
  • Contact Information: Email address, phone number, mailing address.
  • Account Details: Login credentials, preferences, and settings.
  • Payment Information: Billing details, transaction records (processed securely by third-party providers).
  • Communication Records: Emails, chats, and other correspondence with our support team.

b) Non-Personal Information

We may also collect technical and analytical data, including:

  • Device & Browser Information: IP address, browser type, operating system, device model.
  • Usage Data: Pages visited, time spent, interactions, and referral sources.
  • Cookies & Tracking Data: Data collected through cookies, pixels, and other tracking technologies.

2. How We Use Your Information

We use your information for the following purposes:

✅ To Provide Our Services: Process bookings, facilitate trade, manage logistics, and enable secure transactions.
✅ To Improve User Experience: Analyze usage trends, optimize our website, and enhance customer experience.
✅ To Process Payments: Securely handle billing and transactions.
✅ To Ensure Security & Fraud Prevention: Detect, investigate, and prevent fraudulent activities.
✅ To Communicate With You: Provide customer support, send updates, and notify you of changes.
✅ To Comply With Legal Obligations: Fulfill regulatory and legal requirements.
✅ For Marketing & Promotions: Send promotional content, offers, and updates (with opt-out options).

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share information in the following situations:

🔹 With Service Providers & Partners – To facilitate payments, logistics, security, and IT support.
🔹 With Legal Authorities – When required to comply with laws, regulations, or legal processes.
🔹 In Business Transfers – In case of a merger, sale, or acquisition, your data may be transferred.
🔹 With Your Consent – When you explicitly authorize sharing your data for specific purposes.

4. Data Security & Protection

We implement strict security measures to protect your information from unauthorized access, loss, or misuse. These include:

🔐 Data Encryption – Secure transmission of sensitive data.
🔐 Access Controls – Restricted access to personal data.
🔐 Regular Security Audits – Monitoring for vulnerabilities and threats.

However, no online system is 100% secure. We recommend using strong passwords and keeping login credentials confidential.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. Cookies help us:

🍪 Recognize You – Remember preferences and login details.
🍪 Improve Website Performance – Analyze usage trends and optimize functionality.
🍪 Deliver Personalized Content – Show relevant ads and offers.

You can modify your cookie settings in your browser, but some features may not work properly without them.

6. Your Rights & Choices

As a user, you have the following rights regarding your data:

✔ Access & Update – View or edit your personal details.
✔ Delete & Restrict – Request deletion or limit data processing.
✔ Opt-Out of Marketing – Unsubscribe from promotional emails.
✔ Data Portability – Request a copy of your stored data.

To exercise these rights, contact us at [Your Email].

7. Third-Party Links & Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, so we encourage users to review their policies before sharing personal data.

8. Data Retention Policy

We retain your data only as long as necessary to:

  • Provide services and complete transactions.
  • Comply with legal and regulatory requirements.
  • Resolve disputes and enforce agreements.

Once data is no longer needed, we securely delete or anonymize it.

9. International Data Transfers

If you access our services from outside [Your Country], your data may be transferred and stored in different locations. We ensure compliance with relevant data protection laws to keep your information secure.

10. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with the “Last Updated” date. Continued use of our services implies acceptance of the revised policy.

11. Contact Us

For any privacy-related concerns, please reach out to us:

📍 Company Name: Sahari Al Shamal National Trading
📧 Email: support@shaharialshamal.com
📞 Phone: +968 225 88881
🌐 Website: https://saharialshamal.com